Internal operations · Built for teams

Internal operations, finally organized.

SynCase helps teams manage cases, tasks, escalations, ownership, and operational work in one clean workspace — not a CRM, not a helpdesk, not generic project management.

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syncase.app/cases/CASE-2031
CASE-2031In progressHigh priority

Customer can't complete checkout — failing 3DS challenge

Reported by Acme Corp · Stripe says auth dropped after retry. Payment ops looped in.

Internal note

Issuer is declining at 3DS. Asking the customer to retry on a different card.

Activity

  • Mira K. changed priority to High — 4m ago
  • Odnel assigned to Payment Ops — 12m ago

Built for support, billing, risk, fraud, and back-office teams

SupportBillingRiskFraudOperationsBack-office

Features

Enough structure to stay sane. None of the bloat.

Everything an internal operations team needs to run the daily queue — and nothing it doesn't.

Case management

Capture every issue with owner, priority, and customer context. Nothing slips into a chat thread.

Task ownership

Every task has an assignee, a due date, and a clear status. No more "I thought you had it".

Internal notes

A staff-only layer attached to every customer, organization, and case. Stays with the record.

Support tickets

Inbound questions land in one queue. Triage, assign, and resolve without juggling tools.

Feature requests

Customer suggestions feed straight into a roadmap board your team can review on Mondays.

Platform visibility

Cross-tenant view for the team running the platform. Suspend, reactivate, or deep-link in seconds.

Audit history

Every change writes a tamper-evident audit row. Investigations stop being guesswork.

Team accountability

Real ownership of work, with role-aware permissions and force-logout when accounts go sideways.

How it works

From inbound issue to closed case — without losing the thread.

  1. 1
    Capture issue

    A ticket, a call, or a manually opened case lands in one inbox.

  2. 2
    Assign owner

    Pick a person, set priority, attach context. Ownership is unambiguous.

  3. 3
    Track progress

    Status, notes, and tasks move forward together — no parallel docs.

  4. 4
    Resolve

    Close the loop with the customer. Resolution is recorded automatically.

  5. 5
    Audit history

    Every action lives in the timeline. Audits, retros, and re-opens are easy.

Who it's for

One workspace. Different roles. Same source of truth.

Business owners

Visibility into what your team is actually working on.

  • See the open queue across every team
  • Track resolution velocity week-over-week
  • Spot accounts that keep coming back

Support teams

Calm queues, clear ownership, fewer escalations.

  • Inbound tickets and cases in one place
  • Internal notes that survive the next handoff
  • Force-logout users without leaving the page

Operations teams

Process work that actually closes.

  • Tasks with owners and due dates
  • Activity timeline per customer / per workspace
  • Bulk actions for the long tail

Risk & fraud teams

Investigate fast without losing the audit trail.

  • Per-record audit history with actor + role
  • Suspend, reactivate, or archive accounts safely
  • Tamper-evident logs the platform owner can rely on

Pricing

Simple plans. Upgrade when your team outgrows them.

Placeholder pricing — real billing wires through Stripe on the organization record.

Starter

Invite Only

For small teams getting their workflows in one place. Founder price.

$79/mo
  • Inboxes x5
  • Users x5
  • Tasks
  • Internal notes
  • Basic reporting
  • Email OTP sign-in
Ready in minutes

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